First we must exhaust all resources to avoid this expense, such as photos or videos or other multimedia material.

 If you still want the samples, we offer the possibility to provide samples for evaluation. Please contact our sales team to arrange costs and sample shipments.

Shipping time may vary depending on destination. We provide delivery time estimates in the checkout process and tracking updates once the order has shipped. .

We offer various international shipping options, working with trusted logistics partners to ensure safe and efficient deliveries to our customers around the world. But the most important thing is that we can ship according to your instructions and with the logistics company of your choice, whether by sea, air or land.

If you do not have a reliable logistics provider or it is your first time, we can send you information about specialized logistics operators with shipments to your country, so that you can contact them directly.

If the shipping address needs to be changed, please contact our customer service team as soon as possible to evaluate the feasibility of the modification. 

Shipping costs are calculated based on the destination and the weight or volume of the order. You can get an accurate estimate during the purchasing process before confirming your order.

We provide tracking numbers so you can track your order in real time. These details will be sent by email once your order has been dispatched.

We accept a variety of payment methods, which may include cash if you come to visit us, bank transfers and other secure methods, such as Paypal, but the latter has a small surcharge.

Specific details will be available during the purchasing process.

We receive bank transfers and payments in the name of our registered company all the time.

For security reasons, payment to our sales staff or personal accounts is not authorized. Avoid making these types of payments for the security of the operation.

Details of our authorized banks will be sent at the time of the purchase process. We are committed to ensuring the confidentiality and security of financial data.

Depending on the nature of the order and the agreed terms, an initial payment may be required. Specific details will be discussed during the negotiation process.

Yes,  We have very competitive prices for our customers and we also eventually offer discounts for customers who make large bulk purchases. Discounts may vary depending on purchase volume and other factors. Please consult our sales team for more details.

Our returns policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, please contact us within [number] days of receipt.

We accept returns for products with manufacturing defects or significant discrepancies with the product description. Also for sending products that do not correspond to what was ordered.

In the event of damaged or defective products, please contact our customer service team within three [3] days of receipt to arrange a return or replacement.

All of our LED products come with a standard two [2] year warranty. This covers manufacturing defects and guarantees the quality and durability of our products. 

We will need details of the reason for the return, photographs of the product if damaged, and any other relevant information to evaluate and process the return efficiently. 

Return shipping costs may vary depending on the nature of the issue. In cases of damaged or defective products, we will cover the costs. For other returns, the costs may fall to the customer.

Yes, in case of damaged or defective products, we offer replacement option. Please contact our customer service team to arrange this option. 

After receiving and evaluating the returned product, we will process the refund according to the agreed terms. Processing time may vary.

Puede comunicarse con nuestro equipo de servicio al cliente a través de servicioalcliente@surtileds.com].

We are here to help and resolve any issues that may arise.